Services

We , at BRICC are very much keen towards rendering services which can take either of the following forms :

• Inbound Services
• Outbound Services
  

Inbound Services

Through an inbound call , a customer may initiate to our call center or contact center from thereon the assigned agents will perform the necessary tasks in conformity with the individual preferences of our valued customers. The calls will be dealt efficaciously by a Professional Customer Service Representative (CSR) who has a computer equipped with the latest customized software designed to provide customized on screen scripting, product/service description, and much more. The genre of inbound services that we would be offering to our clients are as follows:

• Customer Support Services
• Help-desk Services
• Advanced Telemarketing Sales
• Order Taking
• Product Information Request
• Tele Sales and Order Booking
• Cross Sell and Up Sell
• Query Handling Services
• Technical Support
• Collections
• Email & Chat Support

Outbound Services

Through an outbound call, a call center agent at BRICC would call a highly valued customer on behalf of our client or business and would thereof render the services which may include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services. whether it is 100 calls or 10000 calls, we would make sure that.